Our Privacy Commitment
LockSmith Qatar is committed to protecting your personal data and privacy
Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:
- Personal Identification: Name, phone number, email address, and physical address
- Service Details: Information about the locksmith services you request
- Location Data: Your location for emergency service dispatch
- Transaction Data: Payment information and service history
How We Use Your Data
We use your information for legitimate business purposes, including:
- Providing and improving our locksmith services
- Responding to your inquiries and service requests
- Sending service updates and important notifications
- Processing payments and invoices
- Ensuring compliance with Qatar's legal requirements
Legal Basis for Processing
We process your personal data in accordance with Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016). Our legal bases include:
- Consent: You have given us clear consent to process your data
- Contract: Processing is necessary for the performance of a contract
- Legal Obligation: We are required to process data to comply with Qatari law
- Legitimate Interests: Processing is necessary for our legitimate business interests
Data Protection & Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: Your data is encrypted during transmission and storage
- Access Control: Only authorized personnel have access to your information
- Regular Audits: We conduct security audits to ensure compliance
- Breach Notification: We comply with the 72-hour breach reporting requirement under Qatari law
Your Rights Under Qatari Law
Under Qatar's PDPL, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Object: Object to the processing of your data
- Right to Portability: Request transfer of your data to another service provider
Data Retention Policy
We retain your personal data only for as long as necessary:
- Service records are retained for 5 years for legal and tax compliance
- Customer data is retained while you are an active client
- After service completion, data may be retained for up to 3 years for warranty and service follow-up
- You may request deletion of your data at any time
Cookie Policy
Our website uses cookies to enhance your experience:
- Essential Cookies: Required for the website to function properly
- Performance Cookies: Help us understand how you use our website
- Functional Cookies: Remember your preferences
- You can manage your cookie preferences through your browser settings
Policy Updates
We regularly review and update our privacy policy to ensure compliance with Qatari law:
- Last updated: July 2026
- Updates will be notified via our website and/or email
- We encourage you to review this policy periodically
- Continued use of our services constitutes acceptance of the updated policy
Qatar Legal Compliance
We operate in full compliance with Qatar's regulatory framework
PDPL Law No. 13/2016
Qatar's Personal Data Privacy Protection Law governs our data processing activities
E-Commerce License
We comply with Ministerial Decision No. 25/2026 for digital commerce operations
Consumer Protection
We adhere to Law No. 8/2008 on Consumer Protection, ensuring transparency and service quality
NCSA Guidelines
We follow National Cyber Security Agency guidance on data protection and cybersecurity
Cross-Border Data Transfer
Data transfers follow PDPL requirements with appropriate safeguards
DPIA Compliance
We conduct Data Privacy Impact Assessments as required by NCSA guidelines
Privacy Questions ?
If you have any questions about this Privacy Policy or how we handle your data, please contact us.